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Kaltuma Abdi
I had bookmarked a few ayahs so I could come back to them later but now they’re gone. Even though I’m not signed in I’ve been bookmarking ayahs like this for months maybe even a year and they’ve always stayed saved but now all of a sudden they’ve disappeared. Is there any way to recover them?
Quran.com Feedback Team
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Quran.com Feedback Team
Assalamu Alaikum Dear Kaltuma Abdi
We are following up regarding your previous message.
We reached out for additional information from some while , and we have not yet received a response.
If you are still experiencing the issue, please share the requested details whenever convenient so we can continue assisting you.
If the matter has already been resolved, kindly let us know.
Thank you for your time and for helping us improve.
Quran.com Feedback Team
Quran.com Feedback Team
Assalamu Alaikum,
Thanks for letting us know about the issue with your bookmarks. It’s possible that you were signed out, or that you were browsing as a guest on a browser. If you switched to another browser or recently cleared your cache and cookies, this can remove saved bookmarks.
Could you please share a bit more detail to help us investigate? Specifically:
- What browser and device are you using?
- Did you recently clear your browser data or use a different device?
Jazakum Allahu Khairan!