While I'm reading any surah, after every five minutes the page reloads, briefly showing an error page and then the page refreshes to the start of the surah. While reading long surahs this is very inconvenient as I have to scroll down to the ayah every 5 minutes
closed
Fatima Firdaus
Android OS, Chrome Browser
*The reload error page is so quick I cannot screenshot it
The error page has this image
Steps
• go to any surah
• Start reading in reading section
• after 4-5 minutes the page reloads, briefly shows an error page with a frowning file icon, and the site then begins the surah from the start
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Quran.com Feedback Team
marked this post as
closed
Quran.com Feedback Team
Assalamu Alaikum Dear Fatima Firdaus,
Jazakum Allahu Khairan for reaching out and sharing your feedback with us!
We are closing this ticket for now as we haven’t received a response to our previous follow-up.
If you are still experiencing this issue, please feel free to reopen this ticket or submit a new one, and we’ll be happy to assist you further in shaa Allah.
Jazakum Allahu Khairan for your understanding.
Thanks,
Quran.com Feedback Team
Quran.com Feedback Team
Assalamu Alaikum Dear Fatima Firdaus,
Jazakum Allahu Khairan for reaching out and sharing your feedback with us!
Could you please let us know:
• Does this happen only in Reading Mode?
• Does it happen in normal Surah view as well?
• Does it still happen if you close other apps running in the background?
• Does it happen in Chrome Incognito mode?
Also, could you confirm the Android version?
This will help us determine whether it is a browser crash or a site issue.
Thanks,
Quran.com Feedback Team